PACE Institute of Management

EFFECTIVE COMMUNICATION SKILLS
PACE Custom Programs / In-house Training Programs provide tailored training for local and foreign-owned companies in public and private sectors to build a more effective workforce. PACE programs aim to improve competence in the modern working environment by enhancing the capacity and dedication of each employee and the efficiency of the company’s inter-departmental cooperation and coordination. These training programs are customized to meet the specific needs of the corporate clients who seek our services.

PACE'S GLOBAL PARTNERS

Part I. Role of effective communication at work and in business

  • Importance of communication
  • Process of handling information in communication
  • Barriers in communication and techniques to break these barriers
  • Factors affecting communication
  • Modern communication culture, Eastern and Western communication cultures

Part II. The art of listening and behaving in communication

  • The art of listening
  • Active listening skills
  • Effective listening methods
  • Negative habits in listening and solutions to these problems
  • Methods to understand the implied/tacit truths and underlying meanings
  • The art and methods of asking questions
  • The art and methods of answering questions effectively

Part III. Culture in modern communication

  • Communication culture by written documents and correspondence
  • Communication culture via email, fax
  • Communication culture on the phone
  • Communication culture by face-to-face contacts

Part IV. Attitudes,  skills and appearance in professional communication

  • Presentation and behavioral skills
  • Body languages;
  • Professional appearance and dressing
RELATED TRAINING COURSES
CRITICAL THINKING & PROBLEM SOLVING SKILLS 30/06/2018 Saturday - Sunday
TIME MANAGEMENT SKILLS 05/08/2018 Sunday
PRESENTATION & MEETING SKILLS 23/06/2018 Saturday - Sunday
EFFECTIVE COMMUNICATION SKILLS 11/08/2018 Saturday - Sunday
EFFECTIVE ASSIGNMENT & DELEGATION SKILLS 14/07/2018 Saturday - Sunday
MMM - MANAGEMENT FOR MIDDLE MANAGERS 11/07/2018 Monday - Wednesday - Friday
MMM - MANAGEMENT FOR MIDDLE MANAGERS 28/07/2018 Saturday - Sunday
TEAMWORK SPIRIT 24/06/2018 Sunday
MOTIVATION SKILLS 01/07/2018 Sunday
DEBT COLLECTION AND MANAGEMENT SKILLS 12/08/2018 Sunday
INTERVIEWING SKILLS 30/06/2018 Saturday - Sunday
SUCCESSFUL NEGOTIATION 25/08/2018 Saturday - Sunday
CUSTOMER CARE AND CUSTOMER SERVICE 24/07/2018 Tuesday - Thursday
FINANCIAL STATEMENTS ANALYSIS 05/07/2018 Tuesday - Thursday - Saturday
EFFECTIVE TRAINING & COACHING SKILLS 08/09/2018 Saturday - Sunday
TAXATION KNOWLEDGE FOR LEADERS 17/07/2018 Tuesday - Thursday - Saturday
PROFESSIONAL SELLING SKILLS 30/06/2018 Saturday - Sunday
SALES SUPERVISOR 24/07/2018 Tuesday - Thursday
CPO - CHIEF PRODUCTION OFFICER 25/08/2018 Saturday
ACCOUNTING FOR LEADERS 17/07/2018 Tuesday - Thursday - Saturday