PACE Institute of Management

CUSTOMER CARE AND CUSTOMER SERVICE
PACE Custom Programs / In-house Training Programs provide tailored training for local and foreign-owned companies in public and private sectors to build a more effective workforce. PACE programs aim to improve competence in the modern working environment by enhancing the capacity and dedication of each employee and the efficiency of the company’s inter-departmental cooperation and coordination. These training programs are customized to meet the specific needs of the corporate clients who seek our services.

PACE'S GLOBAL PARTNERS

CUSTOMER CARE AND CUSTOMER SERVICE

The program helps you not only know how to take care of the customers in a professional way but also turn “the customer” into “the partner”; turn “the partner” into “the client”.

The enterprises succeed in their business (service, production, or trade): (1) Not only take care of the customers during sales but also after sales procedure; (2) Keep a “standard” and a “class” in doing their customer care thanks to “owning” a professional and well-trained business executive staffs for sales and customer care.

With such those views, PACE’s “Customer Care” training program is created in order to help the company’s staffs become more expert in executing the customer care and more successful in performing sales.

This program has been studied, designed and composed, together with consecutively upgraded and improved to be more appropriate with the changes and challenges of current business environment.

This training program is not only helping the participants know how to take care of the customers in the present business environment but also know how to develop the customers and attract more customers based on current customer database; know how to turn “the customer” into “the partner” (loyal  customer) and then, turn “the partner” into “the client” (the customers desire PACE to go through the development with them); know how to build “sales culture” for themselves; know how to strengthen a professional “sales and customer care culture” for all staffs.

RELATED TRAINING COURSES
KPI 02/08/2019 Friday - Saturday - Sunday
LSM - THE LEAN STARTUP 01/11/2019 Friday - Saturday - Sunday
STRATEGY MAPS 02/08/2019 Friday - Saturday
THINKING METHODS & PROBLEM SOLVING SKILLS 24/07/2019 Monday - Wednesday - Friday
TIME MANAGEMENT SKILLS 08/09/2019 Sunday
PRESENTATION & MEETING SKILLS 17/08/2019 Saturday - Sunday
EFFECTIVE COMMUNICATION SKILLS 14/08/2019 Monday - Wednesday - Friday
EFFECTIVE ASSIGNMENT & DELEGATION SKILLS 16/11/2019 Saturday - Sunday
TEAMWORK SPIRIT DEVELOPMENT 11/08/2019 Sunday
MOTIVATION SKILLS 25/08/2019 Sunday
INTERVIEWING SKILLS 12/08/2019 Monday - Wednesday - Friday
MMM - MANAGEMENT FOR MIDDLE MANAGERS 05/08/2019 Monday - Wednesday - Friday
MMM - MANAGEMENT FOR MIDDLE MANAGERS 24/08/2019 Saturday - Sunday
SUCCESSFUL NEGOTIATION SKILLS 03/08/2019 Saturday - Sunday
EFFECTIVE TRAINING & COACHING SKILLS 13/08/2019 Tuesday - Thursday
CUSTOMER CARE AND CUSTOMER SERVICE 30/07/2019 Tuesday - Thursday
FINANCIAL STATEMENTS ANALYSIS 03/08/2019 Saturday - Sunday
PROFESSIONAL SELLING SKILLS 24/07/2019 Monday - Wednesday - Friday
TAXATION KNOWLEDGE FOR LEADERS 29/07/2019 Monday - Wednesday - Friday
SALES SUPERVISOR 09/11/2019 Saturday - Sunday
MANAGING PEOPLE 03/08/2019 Saturday - Sunday
ACCOUNTING FOR LEADERS 31/07/2019 Monday - Wednesday - Friday
CPO - CHIEF PRODUCTION OFFICER 22/08/2019 Tuesday - Thursday
FINANCE FOR LEADERS 09/09/2019 Monday - Wednesday - Friday
CCO - CHIEF CUSTOMER OFFICER 08/08/2019 Tuesday - Thursday
CFO - CHIEF FINANCIAL OFFICER 09/09/2019 Monday - Wednesday - Friday
CHRO - CHIEF HUMAN RESOURCES OFFICER 27/07/2019 Saturday
CORPORATE CULTURE 12/10/2019 Saturday - Sunday
CEO - CHIEF EXECUTIVE OFFICER 12/08/2019 Monday - Wednesday - Friday
CEO - CHIEF EXECUTIVE OFFICER 06/09/2019 Friday - Saturday