To contribute to shaping a new business society in Vietnam by developing leadership capacity,
professional capability and ethical standards for individuals, organizations and community.
What is the ultimate product of a company?
According to Peter Drucker, father of modern business management, the answer is to create customers.
In other words, an enterprise cannot survive without customers. Therefore, in any company, the most important leader who is directly responsible for creating customers is the Chief Customer Officer (CCO).
Most people consider Sales Supervisor as “frontline captains”, directly being in charge of “fighting” and “winning” the market. They are the ones who develop and command their sales teams on the market, meanwhile, play a critical goal in enhancing competitive advantages of the company to accomplish business objectives at company’s offices or at distributors (company’s partners) they are in charge.
No matter the product and service, sales activities often determine the success and survival of any company. Therefore, training staff on managing customers, providing customer care and developing new customers is a key requirement. PACE Institute of Management (PACE) offers a course on Professional Sales Skills that aims to develop the skills and effective sales performance for sales persons in different sectors that will help boost the overall sales productivity and efficiency of their companies.
The course is to help you know to care your customers professionally and also help you know how to make “customer” become “client”, how to make “client” become “partner”
The importance of negotiation in business and how to implement negotiation skills, arts, methods and techniques creatively to achieve good results.
Terms such as "Pay later" and "deferred payment" are familiar to most companies. In today’s economy when every company is facing high inflation and high interest rates, the demand to recover debt early is growing stronger. However, the conflict of one party desiring to recover debt quickly and the other party wishing to prolong it makes debt collection a grave challenge to most businesses.