PACE Institute of Management

EFFECTIVE COMMUNICATION SKILLS
PACE Custom Programs / In-house Training Programs provide tailored training for local and foreign-owned companies in public and private sectors to build a more effective workforce. PACE programs aim to improve competence in the modern working environment by enhancing the capacity and dedication of each employee and the efficiency of the company’s inter-departmental cooperation and coordination. These training programs are customized to meet the specific needs of the corporate clients who seek our services.

PACE'S GLOBAL PARTNERS

Part I. Role of effective communication at work and in business

  • Importance of communication
  • Process of handling information in communication
  • Barriers in communication and techniques to break these barriers
  • Factors affecting communication
  • Modern communication culture, Eastern and Western communication cultures

Part II. The art of listening and behaving in communication

  • The art of listening
  • Active listening skills
  • Effective listening methods
  • Negative habits in listening and solutions to these problems
  • Methods to understand the implied/tacit truths and underlying meanings
  • The art and methods of asking questions
  • The art and methods of answering questions effectively

Part III. Culture in modern communication

  • Communication culture by written documents and correspondence
  • Communication culture via email, fax
  • Communication culture on the phone
  • Communication culture by face-to-face contacts

Part IV. Attitudes,  skills and appearance in professional communication

  • Presentation and behavioral skills
  • Body languages;
  • Professional appearance and dressing
RELATED TRAINING COURSES
THINKING METHODS & PROBLEM SOLVING SKILLS 07/05/2019 Tuesday - Thursday
PRESENTATION & MEETING SKILLS 06/04/2019 Saturday - Sunday
EFFECTIVE COMMUNICATION SKILLS 18/04/2019 Tuesday - Thursday - Saturday
EFFECTIVE ASSIGNMENT & DELEGATION SKILLS 01/07/2019 Monday - Wednesday - Friday
TEAMWORK SPIRIT 07/04/2019 Sunday
MOTIVATION SKILLS 19/05/2019 Sunday
MMM - MANAGEMENT FOR MIDDLE MANAGERS 03/04/2019 Monday - Wednesday - Friday
MMM - MANAGEMENT FOR MIDDLE MANAGERS 11/05/2019 Saturday - Sunday
INTERVIEWING SKILLS 01/04/2019 Monday - Wednesday - Friday
SUCCESSFUL NEGOTIATION 20/04/2019 Saturday - Sunday
EFFECTIVE TRAINING & COACHING SKILLS 01/06/2019 Saturday - Sunday
CUSTOMER CARE AND CUSTOMER SERVICE 17/04/2019 Monday - Wednesday - Friday
FINANCIAL STATEMENTS ANALYSIS 21/05/2019 Tuesday - Thursday
TAXATION KNOWLEDGE FOR LEADERS 25/03/2019 Monday - Wednesday - Friday
PROFESSIONAL SELLING SKILLS 02/04/2019 Tuesday - Thursday
ACCOUNTING FOR LEADERS 08/05/2019 Monday - Wednesday - Friday
SALES SUPERVISOR 30/03/2019 Saturday - Sunday
MANAGING PEOPLE 20/04/2019 Saturday - Sunday
CPO - CHIEF PRODUCTION OFFICER 25/05/2019 Saturday
CCO - CHIEF CUSTOMER OFFICER 18/04/2019 Tuesday - Thursday