CUSTOMER CARE AND CUSTOMER SERVICE
The program helps you not only know how to take care of the customers in a professional way but also turn “the customer” into “the partner”; turn “the partner” into “the client”.
The enterprises succeed in their business (service, production, or trade): (1) Not only take care of the customers during sales but also after sales procedure; (2) Keep a “standard” and a “class” in doing their customer care thanks to “owning” a professional and well-trained business executive staffs for sales and customer care.
With such those views, PACE’s “Customer Care” training program is created in order to help the company’s staffs become more expert in executing the customer care and more successful in performing sales.
This program has been studied, designed and composed, together with consecutively upgraded and improved to be more appropriate with the changes and challenges of current business environment.
This training program is not only helping the participants know how to take care of the customers in the present business environment but also know how to develop the customers and attract more customers based on current customer database; know how to turn “the customer” into “the partner” (loyal customer) and then, turn “the partner” into “the client” (the customers desire PACE to go through the development with them); know how to build “sales culture” for themselves; know how to strengthen a professional “sales and customer care culture” for all staffs.
|KPI||15/11/2019||Friday - Saturday - Sunday|
|STRATEGY MAPS||15/11/2019||Friday - Saturday|
|LSM - THE LEAN STARTUP||01/11/2019||Friday - Saturday - Sunday|
|THINKING METHODS & PROBLEM SOLVING SKILLS||13/11/2019||Monday - Wednesday - Friday|
|TIME MANAGEMENT SKILLS||03/11/2019||Sunday|
|EFFECTIVE COMMUNICATION SKILLS||16/12/2019||Monday - Wednesday - Friday|
|PRESENTATION & MEETING SKILLS||19/11/2019||Tuesday - Thursday|
|EFFECTIVE ASSIGNMENT & DELEGATION SKILLS||16/11/2019||Saturday - Sunday|
|TEAMWORK SPIRIT DEVELOPMENT||08/12/2019||Sunday|
|INTERVIEWING SKILLS||16/11/2019||Saturday - Sunday|
|SUCCESSFUL NEGOTIATION SKILLS||19/10/2019||Saturday - Sunday|
|SUCCESSFUL NEGOTIATION SKILLS||03/12/2019||Tuesday - Thursday|
|MMM - MANAGEMENT FOR MIDDLE MANAGERS||26/10/2019||Saturday - Sunday|
|MMM - MANAGEMENT FOR MIDDLE MANAGERS||13/11/2019||Monday - Wednesday - Friday|
|CUSTOMER CARE AND CUSTOMER SERVICE||12/11/2019||Tuesday - Thursday|
|FINANCIAL STATEMENTS ANALYSIS||25/11/2019||Monday - Wednesday - Friday|
|EFFECTIVE TRAINING & COACHING SKILLS||23/11/2019||Saturday - Sunday|
|TAXATION KNOWLEDGE FOR LEADERS||25/11/2019||Monday - Wednesday - Friday|
|PROFESSIONAL SELLING SKILLS||26/10/2019||Saturday - Sunday|
|MANAGING PEOPLE||26/10/2019||Saturday - Sunday|
|ACCOUNTING FOR LEADERS||01/11/2019||Friday - Saturday - Sunday|
|CPO - CHIEF PRODUCTION OFFICER||09/11/2019||Saturday|
|SALES SUPERVISOR||02/11/2019||Saturday - Sunday|
|FINANCE FOR LEADERS||15/11/2019||Friday - Saturday - Sunday|
|CCO - CHIEF CUSTOMER OFFICER||19/10/2019||Saturday|
|CFO - CHIEF FINANCIAL OFFICER||02/11/2019||Saturday|
|CEO - CHIEF EXECUTIVE OFFICER||28/10/2019||Monday - Wednesday - Friday|
|CEO - CHIEF EXECUTIVE OFFICER||30/11/2019||Saturday|